Jim Reinhardt - Principal

“I want to be your trusted advisor.  I understand that I can only do that by establishing my ability to consistently provide you with timely, accurate, and relevant information.”

Over the last 25 years, I’ve had the privilege of serving in the US Army, both, as an Infantryman, and a weapons systems specialist.  After leaving the Army, I began my civilian career in IT as a system administrator at the International Center for Entrepreneurial Development (ICED) in Cypress Texas, later becoming their Telecommunications Manager.  In 1998, I went to work for Lucent Technologies / Avaya Communications as a technician.  In 2001, I was asked to begin developing and delivering “Converged Network Training”, a class introducing the content and concepts relevant to VoIP and real time traffic.  Since 2001, while it’s been updated a few times, that class has been delivered to over 1000 students in 4 countries, and is still being taught today to technicians, customers, and people new to the industry.

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